Using cross-manufacturer expertise against IT failures

By issuing Zero Outage recertification the IT service provider T-Systems has confirmed the quality and expertise of Technogroup as a cross-manufacturer third-party maintenance provider as well as the importance of third-party maintenance (TPM) to IT reliability.

Hochheim, 16 March 2021 – The failure of important IT systems can have drastic consequences for companies. Sales figures can be seriously threatened within a matter of hours, and the company’s reputation can also suffer if customers and partners cannot use their usual services.

In order to prepare for company-critical failures, T-Systems operates a global programme that systematically and sustainably secures the quality of its partners and suppliers. In Zero Outage the company doesn’t just follow a preventive zero-fault strategy to be able to rule out risks as far as possible. The programme also ensures that in the worst-case scenario, action would be taken quickly so that the failure can be rectified as quickly as possible.

To do this, T-Systems service providers must be reachable 24 hours a day, 7 days a week. Within the scope of a professional incident management system the partners must prove they can secure and maintain the agreed quality standards in unannounced worst-case simulations, known as fire drills.

As experts for maintaining data centres, Technogroup is part of the worldwide T-Systems programme. The service provider realises cross-manufacturer expertise and received Zero Outage recertification at the beginning of 2021. If the causes of failures could involve different systems, it is important to have a multi-vendor partner that has many years of cross-platform experience.

“T-Systems demands a lot from its service providers,” says Klaus Stöckert, CEO of Technogroup. “Thanks to certification in the Zero Outage programme, as well as the recertification, we have proved once again that our service meets the highest quality requirements.”

Technogroup is one of the first companies on the market to be certified three times in accordance with ISO standards. In addition to ISO 9001 for quality management, the IT service provider is also certified in information security (ISO 27001) and environmental management (ISO 14001).

The third-party maintenance (TPM) provider belongs to Evernex, which is active worldwide and is the TPM market leader in Europe. Over 10,000 customers ultimately benefit from these high quality standards. In addition to quality and know-how third-party maintenance offers the following extra benefits: cost savings of up to 70 per cent in comparison with manufacturer maintenance, hardware use including beyond the end of the manufacturer’s service period as well as process optimisation thanks to service from one source.

Technogroup is the market leader for third-party maintenance (TPM) in computer centres in Germany, Austria and Switzerland and, as a member of the Evernex Group, is the market leader in Europe. Technogroup offers services and consulting from one source for all crucial IT systems in computer centres. Comprehensive service packages help to avoid and fix hardware failures, and to extend the lifetime of IT systems at a reasonable price for companies from a variety of sectors. Additional solutions include IT monitoring, network services, refurbished hardware and IMAC services. The Evernex Group is the Number One in stocking multi-vendor spare parts in Europe. Technogroup one of the first companies on the market to be certified in quality management, environmental management and information security as per ISO standards.

www.technogroup.com

www.evernex.com

For further information please contact:

Daniela Burggraf, PR & Communications Manager, Technogroup IT-Service GmbH

Tel.: +49 6146 8388 103 Email: d.burggraf@technogroup.com